RETURNS

We want your AIA piece to feel like it was made just for you. If it’s not quite right, we’re here to help.

Eligibility:

• Items must be unworn, unwashed, and in original condition, with all tags and hygiene stickers attached.

• Requests must be made within 10 days of receiving your order.

• Sale items, gift cards, and accessories are final sale and cannot be returned.

How to Start a Return or Exchange:

1. Contact our costumer care team at hello@aiaswimwear.com with your order number and reason for return.

2. We’ll provide instructions and the return shipping address for our Bali studio.

3. Once your return is received and inspected, we’ll process your exchange or refund.

Return Shipping Costs:

• Customers are responsible for return shipping fees unless the item is faulty or incorrect.

• We recommend using a trackable courier service to ensure your return arrives safely.

• If exchanging, we’ll cover the cost of shipping your replacement item.

Refunds:

• Refunds are issued to your original payment method.

• Please allow 5–10 business days for the amount to appear in your account after processing.

• Shipping fees from the original order are non-refundable unless the item is faulty.

Damaged or Incorrect Items

We stand by the quality of our products.
If you receive an item that is damaged or not what you ordered, contact us immediately at hello@aiaswimwear.com so we can resolve it quickly.

To Avoid Sizing Issues:

Please refer to our Size Guide before placing your order. You can also reach out to our team for personalized advice — we’re happy to help you find your perfect fit.

Need Help?

Our costumer care team is here to help guide you through the process. Reach out anytime via our Contact Page or email us directly.